Privacy Policy
Last Updated: May 2026 Effective Date: May 2026
Introduction
Welcome to the Beautiful Me website — home to three Ghanaian hair and beauty brands: Beautiful Me, Glamour Hair, and Beautywarehouse.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or make a purchase, how we use it, who we may share it with, and what rights you have over your data.
By using this website, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our website.
This policy applies to all three brands operating on this website: Beautiful Me, Glamour Hair, and Beautywarehouse.
1. Who We Are
Business Name: Beautiful Me (operating Beautiful Me, Glamour Hair, and Beautywarehouse) Location: Munasak Plaza, Legon Ave, Accra, Ghana Phone: +233 24 468 0182 Email: support@beautifulme.com Website: beautifulmegh.com
We are the data controller responsible for your personal information collected through this website.
2. What Information We Collect
We collect two types of information: information you give us directly, and information collected automatically when you use our website.
2.1 Information You Provide to Us
When you interact with our website — whether browsing, creating an account, placing an order, or contacting us — you may provide us with:
- Identity information — your full name
- Contact information — email address, phone number, and physical delivery address
- Account information — username and password if you create a My Account profile
- Order information — the products you purchase, order history, and transaction references
- Communication information — messages you send us via the contact form, WhatsApp, or email
- Marketing preferences — whether you have opted in to receive promotional emails and newsletters from us
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and tracking technologies, including:
- Device and browser information — device type, browser, operating system
- Usage data — pages visited, time spent on site, links clicked, and how you navigate between pages
- IP address and approximate location — used to understand where our visitors come from
- Referral data — how you arrived at our website (e.g. from a social media link, Google search, or direct visit)
For more detail on how we use cookies, see Section 7: Cookies below.
4. Legal Basis for Processing Your Data
We process your personal data on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Processing your order | Performance of a contract |
| Managing your account | Performance of a contract |
| Sending marketing emails | Your consent (opt-in) |
| Analytics and website improvement | Our legitimate interests |
| Advertising via Meta Pixel | Your consent (via cookie acceptance) |
| Responding to enquiries | Our legitimate interests |
| Legal compliance | Legal obligation |
You have the right to withdraw consent at any time where consent is the basis for processing. See Section 8 for how to do this.
5. How We Share Your Information
We do not sell your personal data to anyone. We only share your information in the following limited circumstances:
5.1 Payment Processors
When you make a purchase, your payment details are processed securely by our third-party payment processor (such as Paystack, Flutterwave, or similar). We do not store, see, or have access to your full card or Mobile Money details. All payment transactions are encrypted and handled in accordance with the payment processor’s own privacy and security standards.
5.2 Delivery and Logistics Partners
We may share your name and delivery address with courier or delivery partners to fulfil your order.
5.3 Marketing and Analytics Tools
We use Google Analytics and the Facebook/Meta Pixel on our website. These services may receive information about your visit (such as pages viewed and actions taken) for the purposes described in Section 3. These companies have their own privacy policies governing the use of that data:
5.4 WhatsApp / Live Chat
If you contact us via WhatsApp, your messages and contact information are processed through WhatsApp’s platform, which is governed by WhatsApp’s Privacy Policy.
5.5 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority in Ghana or another applicable jurisdiction.
6. Third-Party Services We Use
| Service | Purpose | Provider |
|---|---|---|
| Google Analytics | Website traffic analysis and performance tracking | Google LLC |
| Facebook / Meta Pixel | Ad performance tracking and audience targeting | Meta Platforms Inc. |
| Payment Processor | Secure payment handling | Paystack / Flutterwave or similar |
| WhatsApp Business | Customer enquiries and support | Meta Platforms Inc. |
Each of these services operates under its own privacy terms. Where these tools use cookies, they are controlled through your cookie preferences — see Section 7.
7. Cookies
Our website uses cookies — small text files stored on your device — to help us deliver a better experience and understand how our site is used.
Types of Cookies We Use
Strictly Necessary Cookies These are required for the website to function. They enable things like your shopping cart, account login, and checkout process. You cannot opt out of these.
Analytics Cookies Used by Google Analytics to collect anonymised information about how visitors use our website — such as which pages are most visited and how long people stay. This helps us improve our site.
Marketing Cookies Used by the Facebook/Meta Pixel to measure the effectiveness of our ads and to show you relevant advertisements on Facebook and Instagram based on your visit to our website.
Functional Cookies These remember your preferences (such as saved items or language settings) to give you a more personalised experience.
How to Manage Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions. You can also opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-On and manage your Meta ad preferences through your Facebook Ad Settings.
8. Your Rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:
Right to Access You have the right to request a copy of the personal information we hold about you.
Right to Correction If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
Right to Deletion You may request that we delete your personal data, subject to any legal obligations that require us to retain it (such as transaction records).
Right to Withdraw Consent Where we are processing your data based on your consent (such as for marketing emails), you can withdraw that consent at any time. To unsubscribe from our marketing emails, click the Unsubscribe link at the bottom of any email we send, or contact us directly.
Right to Object You have the right to object to us processing your data for direct marketing purposes at any time.
Right to Lodge a Complaint If you believe we have not handled your personal data properly, you have the right to lodge a complaint with Ghana’s Data Protection Commission at www.dataprotection.org.gh.
To exercise any of these rights, contact us at: 📧 support@beautifulme.com 📞 +233 24 468 0182
We will respond to all valid requests within 30 days.
9. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes it was collected for:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (for tax and legal compliance) |
| Account information | Until you delete your account |
| Marketing preferences | Until you unsubscribe or request deletion |
| Customer support messages | 2 years from last contact |
| Analytics data |
As per Google Analytics retention settings (up to 26 months by default) |
10. Data Security
We take the security of your personal data seriously. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures include:
- Secure HTTPS encryption on our website
- Secure, encrypted payment processing via our payment partner
- Restricted internal access to customer data on a need-to-know basis
However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us immediately.
11. International Data Transfers
Our website serves customers in Ghana and across other African countries. If you are visiting from outside Ghana, please note that your data may be transferred to and processed in Ghana, where our servers and operations are based.
By using this website, you consent to the transfer of your data to Ghana. We will always handle your data in accordance with this Privacy Policy and applicable data protection laws.
Some third-party tools we use (such as Google and Meta) may also process data in other countries, including the United States, subject to their own international data transfer safeguards.
12. Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@beautifulme.com and we will delete the data promptly.
13. Links to Other Websites
Our website may contain links to third-party websites, including our social media pages (such as Instagram). Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Your continued use of the website after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please get in touch:
Beautiful Me 📍 Munasak Plaza, Legon Ave, Accra, Ghana
📞 +233 24 468 0182
📧 glamourhairgh@gmail.com (for Glamour Hair enquiries)
We are happy to help.